Civility and kindness are profitable and good for business. It decreases sick days, increases employee engagement and improves productivity. This translates into better customer service, a stronger brand, and increased revenue.
More often than not, workers expect cooperative, respectful and productive relationships in the workplace. Whether your employees are happy or resentful, you can be sure they will spread the word, and their reactions will affect your brand accordingly.
This book shares why civility is more important now than ever, the high costs businesses pay for incivility, how civility reduces costs and increases profits, and practical solutions you can implement right away.
Leadership is so dynamic and fluid that the pressure to increase profits is unyielding. In support of these executive leaders, Ellen’s contribution has been to support them with Coaching to intentionally design a culture of reverence. We have found most leaders are relieved to find that collaboration, which they know fosters innovation, creative problem solving and quicker resolution of conflict, is not intuitive for teams.
Leaders are also surprised to find that there is a cost to the organization in the form of wellness and productivity when workers don’t feel included, valued, experience disrespect or bullying. Once leaders clearly establish how we’ll work together, learning support provide specific tools and strategies to support paradigm shifts in teams to encourage collaboration vs. competition.
Diversity, Inclusion and Equity conversations are largely popularized as a tool to identify acceptable workplace conduct and the highlight types of behaviors that contribute to a respectful, inclusive, and ultimately, a more profitable workplace. However, DI&E awareness is intended for more than these external purposes